REDCLAY PROPERTY MAINTENANCE LLC
PRIVACY NOTICE
Last Update:
Thank you for choosing Redclay Property Maintenance LLC. (“Company”, “we”, “us”, or “our”). We are
committed to protect your personal information and your right to privacy. If you have any questions or
concerns about our privacy policy, or our privacy practices with respect to your personal information,
please contact please contact us at redclaypropertymaintenance@gmail.com.
1. How We Collect Your Personal Information
We collect personal information that you voluntarily provide to us when you use our Services or
otherwise interact with us.
Clients (Renters/Residents/Homeowners): If you are associated with one of our clients, who are national
mortgage companies or property management companies, we may receive your personal information
(e.g., name, address, email, and phone number) directly from these clients. This information is used to
schedule appointments and coordinate services with our technicians and crew members.
Vendors/Technicians/Crew Members: If you are a vendor, technician, or crew member, we may collect
your personal information (e.g., name, address, email, phone number, payment information, EIN, and
background check reports) through various methods. These include information you provide directly to
us during onboarding, via email, phone calls, text messages, or through forms like vendor packets, direct
deposit, and W9 forms. We may also obtain information from publicly available sources or
advertisements you have posted.
Real Estate Agents: We may collect your personal information (e.g., name, phone number, email)
through referrals from our crew members or clients.
Other 3rd Parties: We may collect personal information (e.g., name, phone number, email) of other 3rd
parties through our clients or crew members/vendors.
2. What Personal Information We Collect We collect two types of information from users of our
Services: “personal information,” which is information that you provide that can be used to identify you
(such as your name, email address, etc.), and “aggregate information,” which is information that cannot
be used to identify you (such as frequency of visits to our website, browser type, etc.).
If you have an account with us in the Services, such as for example, you are a vendor or property owner,
we collect certain information and personal information in order to create your account and to provide
our Services. This information may include name, address, email, phone, professional licensure
information, language preferences, and insurance information. We also collect any information that you
provide to us through your use of the Services, such as information about your staff, other users in your
account, management and other personnel, and your tenants, as well as any photos of videos that you
upload. If you enter access information, such as garage or gate codes, we will collect and store such
information.
The types of personal information we collect includes: Name, phone number, email address, physical
address, Billing and payment information, EIN (for vendors/technicians/crew members), Background
check reports (for onboarded vendors), any additional information you provide during our interactions
If you’re a vendor providing services in connection with our Services, we may conduct certain screening,
such as background checks, financial review, licensure verification, and identification verification.
When you communicate with other users, you may provide content and information such as
information about a specific job or work order, photos of a property, access codes, etc. This may require
us to collect information from your device sensors, such as cameras, accelerometers, gyroscopes,
compasses, microphones. Other users may also see some of your account information. Keep in mind
that users that you communicate with may, in some cases, be able to save that content or copy it
outside of RedClay Property Maintenance LLC, so don’t send messages or share content that you
wouldn’t want another user to save or share.
We collect information when you communicate with us. The specific types of information we collect will
depend on the forum in which you communicate with us. For example, if you send us an email, we will
collect your email address and the content of your email.
In addition to the information mentioned above, when you use our services through mobile
applications, we may also collect geolocation information, such as GPS information. We use geolocation
information for verification purposes, such as, for example, to verify that a user/vendor was at a
property location when the user/vendor indicated that work at the property was completed. We also
collect information about work conducted, such as start and stop times.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
Service Coordination: Scheduling appointments and coordinating job completions between our crew
members, technicians, vendors, and clients.
Payments: Processing payments and managing financial transactions.
Communication: Sending updates, confirmations, and other necessary information related to the
services provided.
In Short: We use your information to provide our Services, operate our business, provide information
and other services that you request, fulfill our contract with you, comply with our legal obligations,
and/or for other purposes where we have your consent. This includes but is not limited to the following:
Provide, operate, improve, maintain, and protect our Services. Provide you with technical and other
support. Facilitate account creation and logon process. Send you updates, other information about
RedClay Property Maintenance LLC and our Services (as well as products and services offered by third
parties in connection with our Services). Send administrative information to you, send you product,
service, and new feature information and/or information about changes to our terms, conditions, and
policies. Enforce our terms, conditions and policies for business purposes, legal reasons, and contractual
reasons. Respond to legal requests and prevent harm. Contact you and respond to your inquiries.
Analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to
evaluate and improve our Services, marketing, and your experience. Enhance or improve user
experience, our business, and our Services, including the safety and security thereof. Personalize our
Services to you. For any purpose for which you have given us consent to use or have directed us to use
your personal information. When it is reasonably necessary to achieve our legitimate business interests.
As necessary to comply with any applicable law, regulation, subpoena, legal process, or governmental
request. Enforce contracts, including investigation of potential violations thereof. Detect, prevent, or
otherwise address fraud, security or technical issues. Protect against harm to the rights, property or
safety of RedClay Property Maintenance LLC, our users, or the public as required or permitted by law.
4. Cookies
Our website collects cookies and may use cookies for reasons including, but not limited to: Analyze our
web traffic using an analytics package. Identify if you are signed in to the Website. Test content on the
Website. Store information about your preferences. Recognize when You return to the Website.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you
find useful and which you do not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you
can usually modify your browser setting to decline cookies if you prefer. This setting may prevent you
from taking full advantage of the Website.
5. How, Why, and What Personal Information We Share with Third Parties
We do not rent or sell your personal information. SMS consents and Phone numbers will never be
shared or sold to any third party or affiliate for marketing purposes. Like most companies, we share
information, including personal information, in certain circumstances with third parties through
operation of our Services and our business. Below we explain when that happens.
Vendors, Consultants, and Other Third-Party Service Providers: We may share your personal information
with third-party vendors, service providers, contractors, or agents who perform services for us or on our
behalf and require access to such information to do that work. Examples include payment processing,
data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow
selected third parties to use tracking technology on the Services, which will enable them to collect data
about how you interact with the Services over time.
Other Users: If you have an account in our Services, some of your account and contact information is
visible to other users and it may be displayed to other users to facilitate user interaction within the
Services. When you communicate with other users, you will provide information and content – and to
facilitate your interaction we will provide that content and information, as well as your account and
contact information, to such other users.
As Directed by You: Except as otherwise provided in this privacy policy, we share personal information
with companies, organizations or individuals outside of RedClay Property Maintenance LLC only at your
direction or when we have your consent to do so.
Service Coordination: Sharing contact information between crew members, technicians, vendors, and
clients to facilitate scheduling and job completion.
Referrals: Sharing vendor or crew member information with potential clients or other vendors for
referral purposes.
6. Updates to this notice
We may update this privacy policy from time to time. The updated version will be indicated by an
updated “Last Updated” date and the updated version will be effective as soon as it is accessible. We
encourage you to review this privacy policy frequently to be informed of how we are protecting your information.